Third-party ancillary work, handled.
Illustration: a stressed physician buried in paperwork and an admin with a ringing phone. A pelican scoops up the paperwork and the phone, flies away to become the Sebastian Network logo, and both of them smile.
What we take off your desk
Integrates with Epic, Oracle Health, athenahealth, eClinicalWorks, NextGen Healthcare, Veradigm, Greenway Health, ModMed, Elation Health, Tebra, AdvancedMD, DrChrono, CareCloud, Practice Fusion, MEDITECH, TruBridge, WellSky, Axxess, MatrixCare, Netsmart, Brightree, HCHB and more.
01 / Why we started
Every day, someone in your office is calling a home health agency about a missing signature, re-faxing an order that came back incomplete, or sitting on hold with a supplier. It has to get done, but it isn't patient care, and it eats up the day. Sebastian Network takes that work off your plate and handles it from start to finish.
Sound familiar?
“I can't find the faxed order home health sent yesterday.”
“Another call from home health about the signature?”
“The DME company called again about that walker order.”
“Pharmacy's on line two about a refill.”
Seven kinds of work.
One local network.
01 / Incoming paperwork
Orders, plans of care and referrals often show up missing a signature, a diagnosis code or a date. We catch what's missing and go get it, so what lands on your team's desk is ready to use.
How we review documents
02 / Signatures
No more flipping through a 485 to work out what's missing. Home health, hospice and DME paperwork reaches you complete and in order, so you can sign it and move on.
See how signing works
03 / Outside calls
Home health agencies, hospices, DME suppliers and pharmacies all need something from your office. We take those calls and messages and follow up for you, so your front desk can look after patients.
How we handle calls
04 / Follow-ups
We keep track of every open request and stay on it until it's done. No more sticky notes or “I thought you called them.”
05 / Billing support
Care coordination often goes undocumented. We keep the notes up to date so eligible work is easier to support and bill.
06 / RPM · CCM · TCM
We handle the day-to-day admin behind remote monitoring, chronic care management and transitional care for eligible patients.
07 / Status
One place to see what's done, what's still waiting and what needs your attention.
02 / Why it matters
03 / What admin costs a practice
These numbers come from published national research. If they sound like your office, you're not alone.
49.2%
of a doctor's office day goes to the EHR and desk work. That's about two hours at a desk for every hour with patients.
Sinsky et al., Annals of Internal Medicine, 2016
13 hrs
a week spent by physicians and their staff on prior authorizations.
AMA Prior Authorization Physician Survey, 2025
1–2 hrs
of extra charting each night, after the office closes.
Sinsky et al., Annals of Internal Medicine, 2016
1 in 10
claims or more get denied at 41% of practices. The most common reason is missing or wrong information.
Experian Health, State of Claims, 2025
These are national figures, not Sebastian numbers.
04 / Sebastian
Sebastian is a small town with a lot of retirees and not enough doctors. More than a third of residents are 65 or older, and Indian River County is a federal health professional shortage area. Patients here can wait months to be seen. Every hour your office spends on paperwork is an hour a patient could have had.
~36%
of residents are 65 or older
HPSA
Indian River County is short on doctors
1 : 1,589
one primary care doctor for every 1,589 residents in Indian River County
05 / Getting started
Tell us about your practice, which EHR you use and where the paperwork piles up.
You keep the system you have. Your team doesn't learn new software and no patient data gets moved.
Paperwork, signatures, calls and follow-ups come through us instead of landing on your desk.
06 / Questions
Nothing. Practices join Sebastian Network for free. It's a local network, not a software subscription.
No. We work with the EHR you already have, including Epic, athenahealth, eClinicalWorks and ModMed. Your team keeps working the way it does today.
We're HIPAA compliant and SOC 2 Type II certified. Your records stay in your EHR, and nothing gets moved to get started.
No. AI only helps with the admin work around care, like paperwork, calls and follow-ups. Every clinical decision stays with you and your clinicians.
Independent practices and clinics in Sebastian and around Indian River County. Give us a call and we'll tell you quickly if it's a good fit.
